Frequently Asked questions
Our FAQ's
As one of the top local septic system companies, we recommend having your septic tank pumped regularly. Every residence is different, but we recommend going no longer than three years.
Our plumbing and HVAC company office is open from 8:00 AM – 4:30 PM. We have after-hour services upon request and for true emergencies. Our phones transfer to our answering service. The person who answers your call will get your information and contact a service professional or manager on call who will get in touch with you.
Give us a call at (618) 892-9428!
We work most major holidays except for Veterans Day, Thanksgiving, and Christmas. Our answering service will take your information, and our office will contact you the next morning for service. We’re the HVAC and plumbing company you can rely on all year long.
Give us a call at (618) 892-9428!
Shut the water off at the shutoff valves on top of the water heater. Then, call Mars Plumbing & Heating. If there are no shutoff valves, find the main valve, shut the water off, and call our plumbing and HVAC company.
Yes, if your sewer is not collapsed, the pipe health is good, and there is a cleanout, we can provide sewer line repair without digging up your yard.
Yes, our plumbing and HVAC company works with third-party services to assist you with financing.