Have questions about your home’s plumbing, drains, heating, or cooling system? You’re in the right place. This FAQ page is designed to give you clear, helpful answers to the questions we hear most from homeowners across Southern and Metro East Illinois. From everyday maintenance and system performance to emergency service and financing options, our goal is to help you feel informed and confident before you call. If you don’t see your question here or need immediate assistance, our experienced team at Mars Plumbing & Heating is always ready to help.
General FAQs
What services do you offer?
We provide plumbing, drain, heating, cooling (HVAC), sewer, and septic services, including installations, maintenance, and emergency repairs across Southern and Metro East Illinois.
Are you open after normal business hours?
Yes. Our office is open from 8:00 AM to 4:30 PM, and we offer after-hours and emergency service. Phones roll to a live answering service 24/7.
Do you work on holidays?
We’re usually available on most major holidays except Veterans Day, Thanksgiving, and Christmas. Holiday calls are handled by our answering service, and we follow up once we have all the proper information.
Do you offer financing?
Yes. We partner with third-party financing providers to help make larger repairs or replacements more manageable.
What areas do you serve?
We serve Fayette, Effingham, Montgomery, Bond, Madison, and St. Clair counties, plus surrounding areas in Southern and Metro East Illinois.
Do you have maintenance plans?
Yes. Our Club Memberships include annual inspections, discounts on parts and installations, no emergency or dispatch fees, and additional benefits.
How do emergency calls work?
Emergency calls are handled 24/7 by our team and answering service, and we work quickly to get a technician to you.
How do I contact customer support?
Call us anytime at our main number or email info@marsph.com. Support is available around the clock.
Plumbing FAQs
Why does my water pressure suddenly drop?
This is often caused by a leak, mineral buildup, or a failing pressure regulator. If you are on a well your bladder tank could be faulty.
How do I know if I have a hidden plumbing leak?
Signs include higher water bills, damp spots, mold odors, or the sound of running water when fixtures are off.
Is a dripping faucet really a big deal?
Yes. Even a small drip wastes water and usually signals worn internal components.
What should I do if a pipe bursts?
Shut off your main water supply immediately and call us right away to limit damage.
How long do plumbing repairs usually take?
Many common repairs can be completed the same day. Larger repairs depend on access and parts availability.
Drain FAQs
What causes frequent drain clogs?
Common causes include grease, soap residue, hair, food debris, and tree roots or low spots.
Can I use store-bought drain cleaners?
We don’t recommend them. They can damage pipes and rarely fix the root problem.
Why do my drains smell bad?
Drain odors often come from buildup, dry traps, or sewer line issues that need professional attention.
How often should drains be professionally cleaned?
A properly functioning drain line should never need to be cleaned.
What’s the difference between drain snaking and hydro jetting?
Snaking removes roots, while hydro jetting thoroughly cleans the inside of the pipes.
Heating FAQs
How often should my furnace be inspected?
Once a year, ideally before the heating season starts.
Why is my furnace making unusual noises?
Rattling, banging, or squealing can indicate loose parts, airflow problems, or mechanical wear.
What are signs my furnace may be failing?
Uneven heating, higher energy bills, frequent repairs, or short cycling are common warning signs.
Is it better to repair or replace my heating system?
If your system is over 10 years old and needs frequent repairs, replacement is often more cost-effective.
How can I improve heating efficiency in winter?
Change filters regularly, seal drafts, schedule maintenance, and keep vents clear.
Cooling FAQs
How often should my AC be serviced?
At least once a year, preferably in the spring.
Why is my AC running but not cooling well?
Common causes include low refrigerant, dirty coils, airflow issues, or thermostat problems.
What size AC system do I need?
The right size depends on your home’s square footage, insulation, and layout. Proper sizing prevents inefficiency.
How long does an AC unit typically last?
Most air conditioners last 12 to 15 years with proper maintenance.
How can I lower cooling costs in the summer?
Regular maintenance, clean filters, sealed ductwork, and a programmable thermostat can help reduce energy costs.
Sewer & Septic FAQs
How often should my septic tank be pumped?
Most systems should be pumped every three years, though usage and household size can affect timing.
Can sewer lines be repaired without digging up my yard?
In many cases, yes. If the line isn’t collapsed and a cleanout is available, repairs can often be made without major excavation.
What should I do if my sewer line backs up?
Stop using water immediately and call us. Continued use can cause more damage and indoor flooding.
Contact Us
"*" indicates required fields